All XYlover’s Sex Dolls have passed strict quality inspections before leaving the factory. We will take photos/videos to confirm with customers before shipping.

We will start production within 24 hours after receiving your order. Once the sex doll is in production, you cannot cancel the order.

Refund policy within 24 hours after payment (custom orders cannot be cancelled/refunded):
90% refundable within 4 hours after payment
80% refundable within 24 hours after payment

Refund policy within 24 hours of receipt:
If your sex doll is defective when you receive it and has not been used in any way, we can arrange to return the sex doll as long as you notify us within 24 hours of receiving the sex doll. However, we do not bear the return shipping costs. If the sex doll returned to us cannot be delivered, a 20% handling fee will be charged and no refund will be given.