This Privacy Policy explains how your personal information is collected and used by Xylover when you visit or make a purchase through https://www.xylover.com/ (hereinafter referred to as the “Site”).

What Is the Purpose of This Policy?

This policy explains the actions we take when collecting personal information from users of our website. If you fully agree to this policy, please proceed to use our services.
Generalmente, this policy only applies to information you provide to us. If you share personal information with others, such as payment service providers or third-party websites, please refer to their privacy policies.

What Information Do We Collect?

We may collect the following types of personal information:

  • Information you upload to our services or otherwise provide, such as your name and contact details.

  • Additional information you may provide, including ID documents requested for verification purposes.

  • Account information, such as your username and password.

  • Details related to transactions you carry out on our services.

  • Information provided during communication with us (including surveys and feedback).

  • Contact details or other information you provide or authorize us to use for newsletters or marketing.

  • Automatically collected data about your use of our services, tra cui:

    • Internet Protocol (IP) address used to connect your device to the internet

    • Connection data (PER ESEMPIO., browser type and version)

    • Device information (including device type and identifiers, operating system, and platform)

    • Mobile network data

    • Unique reference number linked to data you input on our system

    • Login details, referring website URLs

    • Timestamped activity data (such as pages visited, searches, and transactions performed)

How Do We Use Your Personal Information?

We use the information we collect from you for specific operations, such as fulfilling any orders placed through the Site (including processing payment information, arranging shipping, providing order confirmations or invoices, and after-sales support).
Where legally permitted and as disclosed when collected, we may use your information for the following purposes:

  • To personalize your shopping experience

  • To provide customer service and after-sales support

  • To manage transactions (including payment and delivery) and deliver services you request

  • To complete contests, surveys, promotions, events, or other website activities

  • To contact you when necessary — for example, regarding your order or product inquiries — or to send you updates, news, and information

Legal Basis for Processing Personal Information

Why Do We Collect Your Information?

  • To perform a contract or take steps at your request before entering into a contract. This applies to initial inquiries and information such as account, contact, transaction, and profile details.

  • For our legitimate interests, such as sending marketing messages about similar products, improving and managing our services (including usage tracking), and detecting/preventing fraud or abuse. This applies to contact details, usage data, surveys, and feedback.

  • With your explicit consent, such as when you tick a checkbox to allow use of your contact details for specific marketing purposes. You can withdraw your consent at any time by following instructions on our services or by emailing us.

Who Do We Share Your Personal Information With?

We may share your personal information with:

  • Third parties who help us deliver services — including shipping, hosting, pagamenti, customer support, email delivery, ecommerce, analytics, review management, surveys, live chat, e altro.

  • Regulatory authorities, police, or other legal and official entities, in order to address fraud, abuse, or comply with legal obligations or protect our rights or those of others.

What Are Your Rights?

You have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted.
If you wish to exercise this right, please contact us via the “Contact Us” page on our website.

You are responsible for keeping your username and password secure on XYlover. We recommend using a strong, unique password and updating it regularly. Do not use the same login credentials (email and password) across multiple websites.

Minors

This website is not intended for individuals under the age of 18.

We may occasionally update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.

By using this site, you also agree to our communication terms.